Vote4DC, the District’s official voter and elections app, no longer serves residents for registering online to vote or changing their information.
The DC Board of Elections deactivated the app due to technical issues as it became unreliable.
Election officials are not expected to release another app ahead of the November 3 election, which constitutes a problem for new residents to register to vote and for registered voters to update their information.
The elections board said in a statement after the June primary that they realized the Vote4DC mobile app was not compatible with all mobile devices. “The vendor was also not responsive to our numerous requests to address our concerns and make appropriate updates,” the release said.
It was added that voters who made their ballot requests over Vote4DC did not receive confirmation that their requests had been received.
“We are working to identify a new possible vendor, but significant testing would need to be done prior to launch, and we’re not sure this will be doable before the general [election],” said Rachel Coll, a spokeswoman for the elections board, told DCist in an emailed statement. “We’re actively looking, though.”
Registering as a voter or changing voter information online is still available in nearly four dozen states, including Virginia and Maryland.