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DC Vaccination Portal Has Technical Issues as Thousands More Become Eligible

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The District’s online system for scheduling COVID-19 vaccination crashed early on Thursday as residents with certain medical conditions became eligible for receiving shots.

Many individuals reported technical issues while attempting to register for coronavirus vaccine appointments in the morning.

Nearly 4,350 vaccination appointments were slated to be made available starting at 9 am for District residents who live in priority zip codes, and are 65 years old or older; or have a qualifying medical condition (anyone 18 and older); or are a member of an eligible workforce.

In addition to heavy traffic, residents who have qualifying medical conditions said they were not able to register through the website, as the system was not updated to include the newly eligible group.

“Due to the high volume of traffic on http://vaccinate.dc.gov, you may experience delays. We are working to resolve as quickly as possible,” DC Mayor Muriel Bowser tweeted.

According to DC Health, all the online appointments that opened today were immediately booked and it was the cause of the problem.

“We know this morning was very frustrating for many people. We are working with Microsoft to understand why heavy traffic caused some eligible individuals to not get through,” the Department said in a tweet.

DC Council Chairman Phil Mendelson apologized in a statement for the issues on the vaccination portal, also attributing the issue to the high volume of traffic. Mendelson said IT engineers were working “to resolve the issues as soon as possible.”

https://twitter.com/SaysSonja/status/1364949743353397259?s=20

 

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